Returns & Exchanges Policy

Refund window - You have 14 days from the delivery date to return eligible items for a refund to your original payment method. To qualify, items must be unworn, unwashed, and returned with their original tags attached.

Exchange and store credit window - You have up to 14 days from the delivery date to request an exchange or store credit. To qualify, items must be unworn, unwashed, and returned with their original tags attached.

Condition - Items must be new, unworn, and unwashed, with all original tags attached. We cannot accept items with wear, washing, stains, or damage that were not present on delivery.

How to start - Email us at support@m2sclub.com with your order number and what you would like to do, and we will send return instructions.

Return shipping - Customers are responsible for return shipping. Canadians have access to free returns. We recommend a tracked service, since we can only process returns we receive. Original shipping charges are non-refundable.

Refund timing - Once we receive and inspect your return, your refund is issued to the original payment method and typically appears within 5 to 10 business days.

Bundles - The bundle discount applies only when the full set is kept. We do not accept returns on individual items in the bundle.

Damaged or incorrect items - If your order arrives damaged or you received the wrong item, contact us within 14 days of delivery with your order number and a photo. We will arrange a replacement or full refund, including return shipping, at no cost to you.

Contact

Email - support@m2sclub.com
WhatsApp: (647) 806-8197
You are guaranteed a response within 48 hours.